Refund policy

We offer a 10 day money back guarantee if you are not completely satisfied with your product. Furniture must be returned in original packaging. Re-stocking fees may apply. Please note custom & clearance furniture cannot be returned or exchanged.

Simply repack the chair(s) or other product(s) the best you can, we will take care of the rest. No worries and no problems.

We want you to be completely satisfied and are committed to handcrafting the very best furniture for you.

Please Note: Overseas refunds may exclude port charges, duty, taxes, or shipping charges.

In the unlikely event that your order arrives damaged in any way, please email us as soon as possible at contact@initialfurniture.net with your order number and a photo of the item’s condition.

For more information, please call 1-858-277-8400 or email contact@initialfurniture.net.